Kumho tire (China) Chairman Li Hanxie formally apologize to the majority of consumers (pictures from CCTV)
zhongxinwang, March 22 (auto channel Duan Hongbiao) on the CCTV 3.15 evening this year, Kumho tires in the tire manufacturing process there is a serious problem of illegal production is exposed. Subsequently, Kumho tire responded saying, films added ratio is calculated by weight, not number ratio, CCTV “ simple by adding a number of different compounds in video operations to irregularities in the judgment of the company, is inaccurate ”. Although many consumers to its dissatisfaction and complaints then, but Kumho tire's delay in making further instructions.
until March 21, zhongxinwang auto channel was informed that Kumho tire attitude suddenly changes, not only President Kim Chong-Hoh, Li Hanxie, President of China by CCTV of the consumer advocate program officially publish apology to customers, and commitment to recall “ not in accordance with company standard production product ”.
however, the industry believes that, for serious quality problems involving millions of vehicle owners life safety, Kumho tires is slow after exposure, and had denied illegal operation, despite pledges by President came forward to apologize and now recall, I am afraid it is difficult to restore the face of a crisis of confidence. But the consumer is concerned, in cutting corners in tire production, has become the industry's potential rules? There are how many have not been exposed of problem tire is ride on the road?
Kumho acknowledge the existence of illegal production and would recall all products
according to the latest CCTV news that Kumho tire President Kim Chong-Hoh, Li Hanxie, President of China by CCTV of the consumer advocate program, in the face of lens officially publish apology to consumers.
Li Hanxie acknowledged in a statement, Kumho tire factory in Tianjin there facts that do not follow the company's internal standards for production, for failed management supervision and responsibility of the relevant responsible officers have been dismissed, particularly to products not in accordance with company standard production, determine the product scope of applications after the recall, but to recall the specific time, did not mention specific steps.
Li Hanxie also said in a statement, Kumho tire will take the following three measures:
first, companies have to fail management and supervision responsibility of Kumho tire (Tianjin) limited management officers to issue a removal order.
the second, company for consumers and responsible attitude, determine the Brocade Lake tire in the shortest time (Tianjin) Limited is not in accordance with the company after internal standard production range of products for recall.
adopted by the third, the company will all networks, dealers, standing on the position of the consumer for all of the Brocade Lake tire quality problems for fast processing.
quality problems for a long time what the Kumho “ repeatedly negligent ”?
in fact, the end of 2007 to early 2008, Kumho tire encountered “ fracture ” affair at that time, many owners have pointed out that a serious batch of Kumho tire quality problems, at the same time indicating that these quality problems will directly affect the vehicle's safety.
2009, May 5, Bulletin of the national General Administration of quality supervision on the quality problem of auto parts, “ more serious is the prominence of Kumho tires and side crack and the prominence of Hankook Tire problems. &Amp;rdquo; it is understood that the Brocade Lake tire in United States markets twice recalled, one of the recalled tires up to more than 70,000 articles. However, problems had informed the General Administration of quality supervision, and Kumho tire recall of Hankook Tire is uncommon in the country.
although Kumho, hankoo enterprises have successively into prominence, but almost all tire enterprises will blame the consumers of complex factors such as improper use of human and road conditions, never positive and solution of the problem and response.
Kumho was on media that tire “ bulging ” the problems does not mean that tire itself has a quality problem, tire pressure instability, complex road conditions, bad driving habits of drivers can cause “ bulging ”. They will have been tracking it, safeguard the interests of consumers, upon receipt of the complaint will immediately take the relevant measures。
last October, appear in the Chinese market for Hankook Tire “ bulging ” phenomenon with design or other control procedures related to the hankoo related personnel's argument for: bulging of the tyre issues overall are mostly human or external environmental causes, “ only through constant education and reminded to avoid, but it cannot completely eliminate ”.
